PAYMENTS

HOW TO MAKE AN ORDER

Users do not need to be registered in order to make a purchase, although registering is recommended to make the ordering and return processes easier.

If you are already registered, please LOG IN.

While doing your online shopping, you may check your cart by clicking on the “cart” icon.

Guide to sizes

Please refer to the detailed fitting instructions available in the product description and the size guide contained in the product datasheet in order to choose the best size to meet your needs. If you are not entirely satisfied with the size you ordered, you may return the item and we will send you whatever other size you choose.

Since it is not possible to cancel or change the order once it has been confirmed, we recommend you to check the selected items carefully (colour and size) in the cart summary prior to checking out.

2. ACCEPTED PAYMENT METHODS

The payment can be made by credit card (Visa, Mastercard, American Express), PayPal and bank transfer.

After choosing the payment method, the system will redirect the customer to the website of the bank operating and managing the online payment, which Vestrum Srl has no access to.

Any further doubts concerning the information that the system may request shall be settled with the bank.

At the end of the payment process, you will receive an automatically generated e-mail containing your order identification data and confirming that the order has been finalised successfully.

In case of a payment error, no amount shall be charged and you will receive an error notification e-mail.

Credit card payment errors may be due to the following reasons

– the credit card has expired

– the credit cap has been reached: check with your bank to make sure the maximum amount of credit allowed for your credit card purchases has not been exceeded

- some of the data entered are wrong: make sure all the mandatory fields have been filled in correctly.

– you have not entered the 3D security code: in some cases the system requires a “MasterCard SecureCode” or “Verified by Visa” security code. If you do not have this code, please ask your card issuer.

Order

At the end of the payment process you will receive an automatically generated e-mail containing your order identification data and confirming that the order has been finalised successfully.

You may track your order by logging into the website and entering the “My orders” section.