DELIVERY & RETURNS
SHIPPING
Orders are usually processed and handed over to the courier within 24 hours after the payment has been confirmed or on the first available working day in case the purchase is made during weekends or holidays, unless otherwise notified at check-out.
Delivery times may be longer during seasonal peaks.
When your order is processed by our operator, you will receive an e-mail notifying the change of your order status to “your order is being processed” together with the shipping number of your parcel.
Delivery takes place by DHL or UPS courier within 3/4 working days from the moment in which the parcel is entrusted thereto. Deliveries to remote areas will take up to 7 working days while deliveries abroad will take approximately 10 days.
In no case will the delivery of the items ordered take place later than 30 days from the date of the order.
When the order is entrusted to the courier you will receive an e-mail confirming that the “parcel has been shipped”.
We cannot schedule the delivery on a specific day or time as the shipping is directly and independently managed by the courier.
Delivery address
The delivery shall be made at the address specified at the cart check-out.
Users may register more than one shipping address under different titles (second place of residence, work, etc.).
We remind you that to ensure a successful delivery, all details concerning the delivery address must be specified (name of the company, business, name on the doorbell, floor, department, etc.)
It will be up to the customer to check the order status by tracking the parcel using the DHL tracking number.
The courier shall make 3 attempts to deliver the parcel and in case the recipient is unavailable, the parcel will be stored for a limited amount of time at a DHL depot.
You may track the address of the access point where the parcel is stored by accessing the DHL website with your tracking number.
We ship and return only to/from European Union (EU) members States. The company shall not pay for customs duties, taxes or any other costs in extra-EU Countries.
Delivery areas and shipping charges:- Shipments to Italy – free shipping from an order value of 250,00 Euro.- Shipments to Europe – free shipping from an order value of 250,00 Euro.
How to return an item or change the size
1. RETURNS
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
1.2 How to request a return
In order to request a return, please send a mail to customercare@vestrum-italy.com indicating following information:
1. Order number for which you need to perform the return and the article codes of the item/items you would like to return;
2. State the reason for the return and please send photos of the problem;
3. If you want to make a change, please specify the size and colour.
2.2 How to ship your returns
Only after receiving the e-mail containing our approval will you be able to ship your items and the relative invoice to the following address:
VESTRUM SHOP ON LINE
Vestrum Srl
via di Mezzo Levante 1500,
40014 Crevalcore (BO)
ITALY
Please insert your items in a parcel or envelope with a copy of the invoice; you may use the same packaging used for the delivery but please remove or cover any label previously applied on the parcel by the courier.
We do not accept returns from outside the European Union.
Return shipment are on customer’s charge.
Returned goods will be delivered to our warehouse where the appointed personnel will check the state of the items as soon as possible; once the return has been approved, you will receive a notice stating that the “parcel has been received”.
The refund or change will take place as soon as possible after receipt of the parcel and no later than 14 working days thereafter.